Strathmore is known for maintaining properties to the highest standards while ensuring the operational, strategic and financial objectives of our clients are met or exceeded. We have developed a portfolio management process that gives property managers the answer to their questions and solutions to their issues with a single point of contact.
When working with national portfolios, Strathmore uses the following Account Management structure, ensuring clients have a single point of contact for the management of their portfolio:
Account Manager - client’s direct point of contact. Responsible for all high-level communication between Procurement, General Managers, Vice-Presidents and Strathmore. Coordinates Senior-level requests with Field Supervisor and Administrator. Ensures services provided maximize operational and financial efficiencies across the portfolio.
Area Manager - local point of contact. Responsible for technical oversight and quality of work done on the property and communication with the on-site Client Operations team. Coordinates work of Strathmore crews and vendor partners. Conducts safety audits. Ensures timely response in the case of emergency requests.
Administration - single point of contact for all invoicing, compliance, insurance and other administrative needs.
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Zero-Tolerance snow removal
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Snow and ice control
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Seasonal and life-cycle management
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Landscape and irrigation management
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On-site Area Managers
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24/7 service
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Coast-to-coast service
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Cost optimization and scalability
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